Do you ship internationally, to PO Boxes, or to Puerto Rico, Alaska, Hawaii FPO, or APO addresses?
At this time, we do not ship orders Internationally, to PO Boxes, or Puerto Rico, Alaska, Hawaii, FPO, and APO addresses.
How fast do you ship?
All the orders will be processed in 1 day and shipped withing 5 days.
What shipping method do you use for free shipping?
We will ship all the products with USPS Priority or FedEx. Only few products are eligible for free shipping.
How much does the shipping cost?
$ 4.99 shipping cost for all the orders and No Shipping Cost will be added when order amount exceeds $100,
Do you require a minimum purchase?
No, we do not have minimum purchase requirements.
How big is the scale? ( 1/18, 1/24, 1/12, etc.)
or example, the 1:18 scale model means that the length of the model is 1/18 of an actual vehicle. If you chop up a vehicle into 18 pieces, one piece length will be the same length as the 1:18 scale model. 1:18 Scale cars are about 10″-12″ inches long, 1:64 Scale cars are about 3″ inches long, 1:24 Scale cars are about 7″-8″ inches long, 1:32 Scale cars are about 4″-5″ inches long, 1:12 Scale cars are about 13″-15″ inches long. Our descriptions of each item also show approximate dimensions.
What is your return policy?
We have to be notified of all returns/exchanges within 5 days from the day the product product received. We have to be notified immediately upon receipt if there are any damages or defects to the items so we can file a claim with a shipping carrier. If we are not notified right away, we will not be able to exchange the item or take it back for a refund. Merchandise must be in original factory condition and original box and has to be packaged exactly as the manufacturer packed it. Please note: do not fix or glue little parts without our authorization. We will not accept any item back if it was glued or comes back to us without an original box.
Once the item is returned back to the warehouse a correct replacement unit will be shipped out or a refund issued for the full amount of the order if the correct unit is unavailable. DieCastco.com must be informed via email of the receipt of incorrect merchandise within a week of delivery.
Unclaimed, Undeliverable, and Refused Delivery Returns: Unclaimed, undeliverable, and refused delivery returns will be subject to cancellation and a refund less our original shipping cost.